Profiles and parental controls
Updated 16 September 2026
A profile each, a kids profile that stays clean, and locks that hold on every device.
Profiles
Each profile keeps its own watch history, favourites, lists and preferences. Switching profile switches all of it.
You can also choose which sources and which content appear per profile, useful when one provider is for the football and another is for the children.
Locking a profile
Give a profile a PIN and it cannot be opened without it. Then:
- On iPhone and iPad, unlock with Face ID or Touch ID instead of typing.
- On Apple TV, approve the unlock from your iPhone rather than tapping a PIN into a remote.
- Repeated wrong PINs slow down before the next attempt.
A kids profile
Mark a profile as a kids profile and adult categories are hidden from it, in browsing, in search, and in what can be played.
This is a property of the profile, not of the device. A kids profile is a kids profile on the TV, the tablet and the phone, because a control that only holds on the device you set it up on is not a control at all.
Changing it back
Parental settings are changed from an unlocked adult profile. If you have forgotten every PIN on the account, contact support. We will not read a PIN back to you, but we can walk you through resetting the profile.